Refund Policy

At MathPro Academy, we are committed to providing high-quality educational content and exceptional learning experiences. We understand that sometimes a course may not meet your expectations, and we want you to feel confident in your purchase. This Refund Policy outlines the terms and conditions under which refunds are granted for courses and services purchased through our website at abvgdz.ru.

Please read this policy carefully before making a purchase. By purchasing any course or service from MathPro Academy, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Eligibility for Refunds

1.1 General Eligibility Requirements

To be eligible for a refund, you must meet ALL of the following criteria:

• Timeframe: The refund request must be submitted within 30 calendar days of the original purchase date
• Course Progress: You must have accessed no more than 30% of the total course content (measured by video watch time, lessons completed, and downloadable materials accessed)
• Certificate Status: You have not received or downloaded a certificate of completion for the course
• Request Method: You must submit a formal refund request through the proper channels (see Section 5)
• Account Status: Your account must be in good standing with no violations of our Terms and Conditions
• Payment Verification: The original payment must be verified and processed successfully

1.2 Eligible Course Types

The following course types are eligible for refunds under this policy:

• Individual course purchases
• Course bundles (refund applies to the entire bundle, not individual courses within)
• Specialty courses and workshops

1.3 Non-Eligible Purchases

The following purchases are NOT eligible for refunds:

• Promotional Purchases: Courses purchased at a discount of 50% or more off the regular price
• Free Courses: Courses obtained for free through promotions, trials, or giveaways
• Gift Purchases: Courses purchased as gifts for others (the recipient may request a refund within the eligible period)
• Third-Party Platforms: Courses purchased through third-party platforms or affiliates (refunds must be requested through the original purchase platform)
• Subscription Services: Monthly or annual subscription services (see Section 3 for subscription cancellation policy)
• Downloadable Materials: Standalone downloadable materials, workbooks, or resources purchased separately from courses
• Consultations or Services: One-on-one tutoring sessions, consultations, or personalized services

2. Circumstances That Disqualify Refunds

You will NOT be eligible for a refund under any of the following circumstances:

• Excessive Consumption: You have accessed more than 30% of the course content
• Certificate Completion: You have completed the course and received a certificate
• Multiple Refund Requests: You have a history of excessive or fraudulent refund requests across multiple courses
• Downloaded Content: You have downloaded and accessed a significant portion of downloadable course materials
• Terms Violation: Your account has been suspended or terminated for violating our Terms and Conditions
• Chargebacks: You have initiated a chargeback or payment dispute with your financial institution (doing so forfeits your right to a refund through our policy)
• Technical Issues on Your End: Refunds are not granted for technical issues related to your device, internet connection, or personal circumstances unless we cannot resolve the issue
• Change of Mind After 30 Days: Requests submitted after the 30-day eligibility window has closed
• Course Content Expectations: General dissatisfaction without specific, documented issues with course quality or content accuracy
• Resale or Redistribution: Evidence that course content has been shared, resold, or redistributed to others

3. Subscription Cancellations

3.1 Monthly Subscriptions

If you have purchased a monthly subscription:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing cycle
• You will retain access to subscription benefits until the end of the paid period
• No refunds are provided for partial months of service
• No refunds are provided for unused time in the current billing period

3.2 Annual Subscriptions

If you have purchased an annual subscription:

• You may request a refund within 30 days of the initial purchase if you have used the service minimally (as determined by our usage metrics)
• After 30 days, annual subscriptions are non-refundable
• You may cancel your subscription at any time, but access will continue until the end of the paid annual period
• No pro-rated refunds are provided for the unused portion of annual subscriptions after the 30-day window

3.3 Subscription Auto-Renewal

Subscriptions automatically renew unless canceled before the renewal date. You are responsible for managing your subscription and canceling before the renewal date if you do not wish to continue. Refunds are not provided for auto-renewed subscriptions after the renewal has processed.

4. Refund Amount and Processing

4.1 Refund Amount

If your refund request is approved:

• Full Purchase Price: You will receive a refund equal to the amount you paid for the course(s)
• Original Payment Method: Refunds are issued to the original payment method used for purchase
• Currency: Refunds are processed in the same currency as the original transaction
• Taxes and Fees: Applicable taxes paid will be refunded; however, payment processing fees are non-refundable

4.2 Processing Time

Refund processing times vary depending on the payment method:

Payment Method	Processing Time
Credit/Debit Card	5-10 business days after approval
PayPal	3-5 business days after approval
Bank Transfer	7-14 business days after approval
Digital Wallets	3-7 business days after approval

Note: These timeframes begin after we approve your refund request. The actual time for funds to appear in your account depends on your financial institution's processing times, which are beyond our control.

4.3 Account Closure

Upon issuing a refund:

• Your access to the refunded course(s) will be immediately revoked
• Any certificates or credentials associated with the course will be invalidated
• You will lose access to all course materials, including downloadable resources
• Course progress and data will be permanently deleted

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, follow these steps:

1. Contact Customer Support: Send an email to [email protected] with the subject line "Refund Request"
2. Provide Required Information:
   • Your full name and account email address
   • Order number or transaction ID
   • Course name(s) for which you are requesting a refund
   • Date of purchase
   • Detailed reason for the refund request
3. Wait for Review: Our team will review your request within 5-7 business days
4. Provide Additional Information: We may request additional information or documentation to process your request
5. Receive Decision: You will be notified via email of our decision to approve or deny your refund request

5.2 Review Process

When reviewing your refund request, we consider:

• Whether you meet the eligibility criteria outlined in this policy
• Your course usage and progress metrics
• The reason provided for the refund request
• Your account history and previous refund requests
• Any documented technical or quality issues with the course

5.3 Appeal Process

If your refund request is denied and you believe the decision was made in error:

• You may submit an appeal within 14 days of receiving the denial
• Include new information or evidence supporting your request
• Appeals are reviewed by a senior team member
• The appeal decision is final and binding

6. Technical Issues and Course Quality

6.1 Technical Support

If you experience technical difficulties accessing or viewing course content:

• Contact our technical support team immediately at [email protected]
• Provide detailed information about the issue, including screenshots or error messages
• Allow us a reasonable opportunity (up to 14 days) to resolve the technical issue
• If we cannot resolve the issue, you may be eligible for a refund regardless of the 30-day window

6.2 Course Quality Issues

If you believe a course contains significant errors, outdated information, or does not match its description:

• Report the specific issues to our content quality team
• Provide detailed examples and documentation of the problems
• We will investigate the reported issues within 14 days
• If the issues are confirmed, we will either:
  • Update the course content to address the concerns
  • Offer you a full refund regardless of consumption or timeframe
  • Provide access to an alternative course of comparable value

7. Chargebacks and Payment Disputes

Chargeback consequences include:

• Immediate termination of your account and access to all courses
• Forfeiture of any right to a refund through our standard process
• Potential legal action to recover costs associated with the chargeback
• Ban from creating new accounts or making future purchases
• Reporting to fraud prevention databases

Before initiating a chargeback, please contact us at [email protected]. We are committed to resolving disputes fairly and promptly.

8. Promotional Offers and Discounts

8.1 Discounted Purchases

Courses purchased using promotional codes or during sales:

• Are eligible for refunds if the discount was less than 50% off the regular price
• The refund amount will be the actual amount you paid, not the original price
• Promotional codes will not be reissued or reinstated after a refund

8.2 Free Trial Periods

If you access courses during a free trial period:

• No refund is applicable for the free trial period itself
• If you continue to a paid subscription after the trial, the standard refund policy applies from the date of the first payment
• You must cancel before the trial ends to avoid being charged

9. Corporate and Bulk Purchases

For organizations purchasing courses for multiple users:

• Different refund terms may apply based on the corporate agreement
• Refund requests must come from the authorized purchasing representative
• Individual users within the organization cannot request refunds independently
• Contact our corporate sales team at [email protected] for specific refund policies related to bulk purchases

10. Geographic Restrictions

Refund policies may be subject to local consumer protection laws in your jurisdiction:

• European Union: EU residents may have additional rights under EU consumer protection directives
• United Kingdom: UK consumers have rights under the Consumer Rights Act 2015
• Australia: Australian consumers have rights under the Australian Consumer Law
• Other Jurisdictions: Local laws may provide additional consumer protections

If local laws provide greater protections than this policy, those laws will take precedence. Please contact us if you have questions about how local laws apply to your purchase.

11. Exceptions and Special Circumstances

11.1 Medical or Personal Emergencies

We understand that unexpected life events can occur. If you experience a serious medical emergency or other extraordinary circumstances that prevent you from using purchased courses:

• Contact us with documentation of the circumstance
• We will review your situation on a case-by-case basis
• We may offer options such as account suspension, extended access, or a refund exception

11.2 Course Discontinuation

If we discontinue a course you have purchased:

• We will provide at least 90 days' notice before removing access
• You will have the opportunity to complete the course during the notice period
• If you have not substantially completed the course, we may offer:
  • A full refund
  • Access to a comparable replacement course
  • Course credit toward another course

12. Modifications to This Policy

MathPro Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Refund requests initiated before policy changes will be governed by the policy in effect at the time of purchase.

13. Contact Us

14. Summary of Key Points

Acknowledgment: By purchasing courses or services from MathPro Academy, you acknowledge that you have read, understood, and agree to this Refund Policy.